AI Agent
Direct answer
Unifunl is an AI CRM, AI sales agent and AI employee built in Tunisia. It answers customers, takes orders, logs complaints, qualifies and scores leads, and books appointments on WhatsApp, Instagram, Messenger and TikTok, in Tunisian Derja, French, Arabic and English.
Why Unifunl for Tunisia
Finally, an AI that gets Tunisian Derja
Tunisians don’t write in one language. A single DM can read “3aslema, est-ce que famma taille M? Delivery l Sfax kadeh?”: Derja in Arabizi, French and English mixed together. Unifunl understands all of it, Arabic or Latin script, voice notes and photos included, and replies the way your customer wrote.
One inbox and an AI CRM, not five apps
No more jumping between WhatsApp, Instagram, Messenger and TikTok to find who asked what. Every conversation lands in one unified inbox, and each customer becomes a lead scored New, Warm, Hot or Converted, with their orders and tickets right beside the chat.
Sells and supports
Answers from your live catalog, takes orders and logs complaints, then hands off to a human with full context when needed.
Follows up when customers go quiet
The classic “ch7al soum?” and then silence. Unifunl follows up with customers who stopped replying, so interested buyers don’t slip away.
Industries that work with Unifunl
Any Tunisian business that sells or books through WhatsApp, Instagram, Messenger or TikTok can put Unifunl on its DMs.
Cosmetics & beauty
Recommend the right product for each skin or hair need, answer ingredient questions and take the order in the DM.
Clothing & fashion
Answer size, fabric and delivery questions, place orders and handle exchanges and complaints 24/7.
Academies & education
Answer program and pricing questions, handle registrations and book visits or calls, even during registration surges.
Food & restaurants
Take orders and answer menu, delivery and opening-hours questions 24/7, for restaurant and D2C channels alike.
Supplements & health products
Recommend the right product, answer usage questions and confirm the order inside the chat.
Electronics & gaming
Answer specs and compatibility questions, recommend products from your live catalog and close the order.
Wholesale & B2B
Separate retail orders from wholesale inquiries and route each one to the right flow or team member.
Clinics
Answer patient FAQs, qualify requests and book appointments automatically.
Travel & tourism
Answer booking and package questions and book calls or appointments with your team.
Automotive
Qualify inbound requests and book test drives or service appointments.
Trusted by brands across Tunisia
Our clients run their DMs with Unifunl from across the country.
- Tunis· Capital
- Sfax
- Ariana
- Sousse
Tunisian brands already running on Unifunl
Cosmetics
Rio Caviar
- 40% conversion rate
- 100% of conversations automated
- Replies in under 2 minutes
Sports nutrition
SF Nutrition
- 30–40% conversion rate
- +30% average order value
- Replies in under a minute
Clothing
Ozark
- 1,000+ conversations handled
- 200+ resolutions in 7 days
- Instagram, Messenger & TikTok
Results
$10M+
revenue clients generated through conversations
25+%
typical conversion rate uplift
4x
average return on investment
1–2 min
average response time
