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Got Questions?

Frequently Asked Questions

Everything you need to know about Unifunl and how it can help your business grow.

Unifunl connects to Instagram, Facebook Messenger, WhatsApp, TikTok, Shopify chat, and your website — all from a single dashboard. One omnichannel AI runs every channel, so your Instagram DM automation and your WhatsApp replies share the same brain and no conversation is missed.

Which platforms does Unifunl work with?

How does the AI capture and qualify leads automatically?

When a customer shares contact details during a conversation, Unifunl detects them in real time, creates a lead card with name, phone, email, and source, and pushes it to your CRM — zero manual entry required.

What happens when the AI can't answer a question?

Unifunl's Smart Handoff instantly transfers the conversation to a human agent with the full chat history and customer context, so your team picks up right where the AI left off — no repetition for the customer.

Can the AI follow up within an ongoing conversation?

Yes. Within a conversation a customer has already started, the AI can answer follow-up questions, surface the right product, and pick the thread back up where it left off — so an unanswered question or an unfinished checkout still gets resolved. Unifunl is built for inbound customer conversations, not unsolicited outbound messaging.

Can the AI understand different languages and local dialects?

Yes. Unifunl can speak and understand 25+ languages, including local dialects such as Tunisian, Algerian, and Moroccan Darija. It also understands voice messages and images, so customers can send a voice note or product photo and still get accurate, contextual replies.

How quickly can I get started?

Most businesses go live in under 24 hours. Connect your social accounts, upload your product catalog or FAQ, and Unifunl's AI is ready to engage customers — no coding needed.

$10M+

revenue driven through conversations

25+%

typical conversion rate uplift

average return on investment

Ready to grow your sales?

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