Abandoned carts, quotes that went quiet, 'I'll think about it', a product that's about to run out — the agent follows up in your voice, at the moment each customer is most likely to answer, and stops the second they reply or buy.
Follow-ups · today
3 open conversations
Best window for Lina · 18:00–21:00
Lina P.
Hydra Cream in cart · idle 45 min
AI Agent18:40
Hi Lina — your Hydra Cream is still in the cart. Want me to hold it? Free delivery until midnight.
Khaled A.
Asked the price · silent 2 days
Sara M.
Bought yesterday
Powering conversations for growing brands
How it works
Pick who deserves a nudge, send it when they'll actually read it, write it for that one person, and stop the moment it works — on every open conversation, every day.
01
The agent reads every open conversation and cart: what was asked, what was left behind, how long ago, and whether the customer already bought or said no. Only the ones worth a message get one.
Lina P.
Hydra Cream in cart · idle 45 min
Khaled A.
Asked the price · silent 2 days
Sara M.
Bought yesterday
Rami K.
Said 'not now' · 3 days ago
02
Each customer has a pattern — when they open, when they reply. The agent schedules the follow-up inside that window, respects your frequency caps, and never sends more than you allow.
Lina P.
When she reads messages
03
No 'you left something in your cart' template. The follow-up names the product, the price, the reason to act now — and adds a small nudge only when your rules allow it.
Hi Lina — your Hydra Cream is still in your cart. Want me to hold it? Free delivery until midnight.
04
A reply or a purchase ends the sequence — no third message after a 'yes'. Recovered orders are tracked back to the follow-up that earned them.
Sequence · Lina P.
Order #5840 · Hydra Cream
Cash on delivery · Tunis
+0%
Order volume
Brazilian Glow grew orders 30% with the agent following up on every open conversation.
0%
Conversion on inbound chat
Four in ten conversations end in an order when nobody is left waiting.
<0 min
Reply when the customer answers
The follow-up is a conversation, not a campaign — the agent picks up instantly.
0/7
Sequences running
Carts abandoned at midnight get their follow-up at the right time the next day.
Figures from Unifunl customer deployments — see the customer stories for the full picture.
+30%
Order volume growth
Customer story
“I’m no longer thinking about hiring new salespeople. We grew orders 30% and conversion is at 40%, with 70% less agents. Revenue is steady and we control everything.”
Siwar
CS Director, Brazilian Glow
Your rules, your sequences
Every sequence runs on rules you define — what triggers it, how often, what it may offer, and what stops it.
Talk to our teamTriggers you choose
Abandoned cart, unanswered quote, silence after interest, reorder cycle, post-delivery check-in
Frequency caps
Maximum messages, minimum gap and quiet hours — per sequence
Offer guardrails
Discounts only when allowed, capped by margin — most follow-ups need none
Stop rules
A reply, a purchase or an opt-out ends the sequence instantly
Hand-off
A question in the reply is answered by the agent or routed to your team
Always on
Runs on WhatsApp, Instagram and Messenger, nights and weekends included
Reads carts, orders and customers from the stores and channels you already run
FAQ
Everything you need to know before letting an AI follow up with your customers.
$10M+
revenue driven through conversations
25+%
typical conversion rate uplift
4x
average return on investment
AI Agent
AI Agent
