AI Agent
Where's my order? It's been 3 days
AI Agent
Found it — it left the depot this morning:
Order #4821 · 2 items
Arriving today before 6pm
- Packed
- Shipped
- Out for delivery
Support AgentUnifunl AI Agent
Support that resolves in seconds and knows when to hand off.
Order tracking, returns, exchanges and every repeat question — answered and actioned in your store, 24/7, in your brand's voice. Sensitive cases go to your team with a summary and the full transcript, so nobody explains twice.
70%
Agent reduction
Read story
100%
Conversations automated
Read storyWrong size — can I swap it?
AI Agent
Of course. Exchange created, label sent:
Linen Shirt · Oat
ML
24/7
Assistance
Read storyBox arrived crushed. I want a refund.
AI Agent
I'm so sorry — I've opened a priority ticket. Amira will call you within the hour:
Amira B.
Support lead · full transcript attached
< 2 min
Response time
Read storyWhere's my order? It's been 3 days
AI Agent
Found it — it left the depot this morning:
Order #4821 · 2 items
Arriving today before 6pm
- Packed
- Shipped
- Out for delivery
0
New hires needed
Read storyWrong size — can I swap it?
AI Agent
Of course. Exchange created, label sent:
Linen Shirt · Oat
ML
70%
Agent reduction
Read storyWhere's my order? It's been 3 days
AI Agent
Found it — it left the depot this morning:
Order #4821 · 2 items
Arriving today before 6pm
- Packed
- Shipped
- Out for delivery
100%
Conversations automated
Read storyWrong size — can I swap it?
AI Agent
Of course. Exchange created, label sent:
Linen Shirt · Oat
ML
24/7
Assistance
Read storyBox arrived crushed. I want a refund.
AI Agent
I'm so sorry — I've opened a priority ticket. Amira will call you within the hour:
Amira B.
Support lead · full transcript attached
< 2 min
Response time
Read storyWhere's my order? It's been 3 days
AI Agent
Found it — it left the depot this morning:
Order #4821 · 2 items
Arriving today before 6pm
- Packed
- Shipped
- Out for delivery
0
New hires needed
Read storyWrong size — can I swap it?
AI Agent
Of course. Exchange created, label sent:
Linen Shirt · Oat
ML
Powering conversations for growing brands
How it resolves
Four moves. Every ticket.
The routine your best support rep follows — understand, resolve, hand off when it matters, keep the customer — run on every message, at the same time, around the clock.
01
Reads the request before it acts.
Intent, urgency, order history and your policies are checked in the first second — so the agent knows whether to resolve on its own or bring a human in.
- Classifies intent and urgency from the message and the order
- Checks knowledge and permissions before taking any action
- Escalates sensitive topics immediately, by your rules
Rami K. · WhatsApp
Hi, I ordered on Monday and still nothing. Order 4821. Can you check?
Understanding
IntentWhere is my order
UrgencyNormal · day 3 of 4
CustomerReturning · 3 orders
Resolve autonomously
02
Real resolutions, not just replies.
Tracking, cancellations, address changes, returns and exchanges are actioned inside your store — not promised in a ticket.
- Live order and shipment status from your store
- Edits orders, addresses and returns in real time
- Follows your SOPs — return windows, refund limits, delivery zones
Where is order #4821?
Order #4821
Aramex · 2 items
PackedShippedOut for delivery
AI AgentResolved
Good news, Rami — your order left the depot this morning and is out for delivery. Expect it today before 6pm; I'll message you the moment it's delivered.
03
Knows when a human should step in.
Complaints, refunds above a threshold, anything you flag — the agent replies with care, opens a ticket with a summary and assigns it. Your team starts with context, the customer never repeats themselves.
- Hand-off rules you define — topics, amounts, sentiment
- Ticket with summary, priority and the full transcript
- The conversation continues in the same thread
The box arrived crushed and the bottle is leaking. I want a refund.
AI Agent
I'm really sorry, Sarah — that's not how it should arrive. I've opened a priority ticket and Amira from our team will call you within the hour to sort the refund.
Ticket #382High priority
- Damaged on arrival · order #4780 · refund requested
- Photo attached · customer since 2024 · 3 orders
Amira B. · Support lead
Assigned04
Turns a bad moment into a loyal customer.
The agent spots delays before the customer does, reaches out in your tone, makes it right — and asks for the rating when it's earned.
- Proactive updates on delays, restocks and refunds
- On-brand empathy in 25+ languages and dialects
- CSAT collected in the conversation, not in a follow-up email
Delay detected · order #4902 · +1 day
AI Agent
Hi Lina — your parcel is running a day late, sorry about that. It's now arriving Thursday. Here's 10% off your next order for the wait:
SORRY10 · 10% offOh that’s kind, thank you! No problem at all.
Rated 5/5
0%
Of inquiries resolved automatically
Tracking, returns, FAQs and order edits handled end-to-end — no human in the loop.
<0 min
First response, day or night
Crêpes Factory and WeePops answer every message in under two minutes, 24/7.
−0%
Support cost
Brazilian Glow runs its front line with 70% fewer agents — and no seasonal hiring.
0/7
Coverage on every channel
Nights, weekends and launch days on WhatsApp, Instagram, Messenger, TikTok and web chat.
Figures from Unifunl customer deployments — see the customer stories for the full picture.
Web · Instagram · Messenger · WhatsApp
< 2 min
First response time, 24/7
Customer story
“One AI front line for the chain and our crème à tartiner store — 20K monthly conversations, replies in under 2 minutes, 24/7, and orders grew 25% without a single new hire.”
MW
Marwen
CEO, Crêpes Factory
- +25%Order growth
- < 2 minResponse time
- 24/7Coverage across channels
Autonomous, not unsupervised
It handles the queue. You keep the judgement.
The Support Agent acts inside your store and your policies — every refund, edit and hand-off follows rules you set.
Talk to our teamLive orders & shipments
Reads order status, tracking and stock in real time from Shopify, WooCommerce and more
Returns & exchanges
Creates the return, issues the label and books the exchange — inside the conversation
Follows your policies
Return windows, refund limits and delivery zones are enforced, not suggested
Hands off with context
Sensitive cases reach your team with a summary, priority and the full transcript
Learns from every ticket
Your team's corrections update its knowledge — the agent gets sharper each week
On duty 24/7
Nights, weekends and launch days on WhatsApp, Instagram, Messenger, TikTok and web chat
Plugs straight into the stores and channels you already run
FAQ
Questions about the Support Agent
Everything you need to know before letting an AI run your front line.
Anything you allow it to: answer order-tracking questions with live carrier status, change delivery addresses, cancel or edit orders before they ship, create returns and exchanges, answer policy and product questions from your knowledge base, and open tickets for your team. Each action is a permission you switch on.
$10M+
revenue driven through conversations
25+%
typical conversion rate uplift
4x
average return on investment
