WhatsApp automation that replies, follows up and takes the order.

The same six questions come up throughout the day: price, sizes, stock, delivery cost, delivery time, and "is it still available?". Your team answers each one manually, from a notes file, in whatever order the notifications arrive.

Then there is the second job nobody has time for. A customer asks about a product, gets an answer, and goes quiet. Someone was supposed to check back. Nobody did, there were forty other threads that day.

So WhatsApp becomes a channel with real buying intent and no system behind it. Fast when the team is Free, slow when they’re busy, and silent after hours

A customer who already messaged you has done the expensive part. You paid to reach them, they reached out and told you what they wanted. Following up with that person costs a fraction of what it costs to acquire a new one and it only happens if someone remembers to do it.

Manual WhatsApp has a hard ceiling. It works as long as the volume remains low, then reply times get longer, follow-ups stop entirely, and the channel quietly performs worse in the exact weeks you are spending most on ads.

Nothing changes about the customer or the product. What changes is that every message gets an answer, and every quiet thread gets exactly one intelligent nudge.

Unifunl runs on the WhatsApp Business Platform. You link Your WhatsApp Business account , connect your store, and the agent starts handling conversations in the same inbox as Instagram, Messenger, TikTok and your website chat.

Three automations do the work: the AI agent replying and taking orders in real time, follow-ups that re-engage silent conversations, and broadcast campaigns targeted by purchase-probability score rather than blasted at everyone.

You configure it in plain language, store details, promotions, delivery and return policies, tone, plus explicit "always do" and "never do" rules and test it privately in Live Test before a single customer sees it.

These are Unifunl customers whose DMs — WhatsApp included — are handled by an AI agent on their own catalog. Each story explains what changed operationally, not just the headline number.

A shared WhatsApp inbox with predefined replies and keyword triggers automates typing. It still needs a person to check stock, quote the delivery terms, decide what to recommend and the part that always slips, remember the follow-up.

Unifunl automates the sale itself. The agent reasons over your live catalog, creates the order, re-engages silent buyers under strict guardrails, and reports the revenue those follow-ups produced within 7 days.

Follow-ups report Sent, Replied, Converted and attributed revenue. Broadcasts report recipients, sent, delivered, failed, read, replied and converted.

Order analytics adds revenue, average order value, completion and cancellation rate, changes over time and a product ranking, exportable as a PDF report.

The Usage page reports conversations, generated orders, average credits per conversation and average credits per order, so "is the automation worth it?" becomes a simple calculation instead of an argument.